At Ephren Treks, we want you to be completely satisfied with your purchase. This Returns & Refund Policy explains the conditions under which you may return products and request a refund or replacement.
Eligibility for Returns
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Items must be returned within 7 days of delivery.
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Products must be unused, undamaged, and in their original packaging.
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Proof of purchase (such as order confirmation or receipt) must be provided.
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Returns are not accepted for items damaged due to misuse, normal wear and tear, or customer negligence.
Non-Returnable Items
For hygiene and safety reasons, certain products (such as personal-use items or consumables, if any) may not be eligible for return. These will be clearly marked as non-returnable on the product page.
Process for Returns
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Contact us at [email protected] within 7 days of delivery to request a return.
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Provide your order number, product details, and reason for return.
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Our team will review your request and provide instructions for returning the item.
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The item must be shipped back to us in its original condition. Customers are responsible for return shipping costs unless the product is damaged or incorrect.
Refunds
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Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed through cash arrangements since our payment method is cash on delivery.
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Refunds may take up to 14 business days from the date we receive the returned product.
Replacements
If you receive a damaged, defective, or incorrect item, we will send a replacement at no additional cost after verification.
Late or Missing Refunds
If you have not received your refund within the expected timeframe, please contact us at [email protected] for assistance.
Contact Us
For more information about our Returns & Refund Policy or to initiate a return, please reach us at:
Email: [email protected]